To start a return, contact us from our Help Center. Because we custom cut all lenses in-house out of our Clearwater, Florida lab, we are often able to resolve fit issues and exchange your lenses for the correct fit. All exchanges, outside of fit issues, will only be for the same frame as purchased.
In the case of upgrading lenses, the buyer will be responsible for the difference in cost. Any exchange outside of the day guarantee will count as the warranty redemption and may only be used on a lens of the same value and for the same frame as the original purchase.
To start an exchange, contact us from our Help Center. Once your return is received, inspected, and approved, we will send an email to notify you that your refund is processing. At that time, a credit will automatically be applied to your original method of payment. There are certain situations where only a partial refund may be granted: If the item is not in its original condition, is damaged or has missing parts for reasons not due to our error, or is returned more than 60 days after delivery.
If for some reason, your item is received and a refund is not approved, customer service will notify you by email. Fuse Lenses issues refunds to the original payment method only. In the case that the original payment method is unavailable, store credit will be provided.
Length of processing time for your refund will vary. There may be some additional processing time before a refund is posted. Please do not ship anything back before contacting customer service from our Help Center. The customer will be responsible for paying return shipping costs; shipping costs are non-refundable.
If we find Fuse Lenses to be at fault for the return or exchange, we will provide a return shipping label at no cost to you. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We do not guarantee that we will receive your returned item. Unfortunately, we are unable to provide any prepaid shipping labels for these locations. If we find Fuse Lenses at fault, we will expedite an exchange - no return necessary. International customers are responsible for any taxes, duties, or additional fees associated with their purchase. Just add the extra warranty to your cart, and we will add on another 1 year, 1 time replacement to your purchase.
If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. Lifting and Rigging View all Products. Lighting View all Products. Machining View all Products. Material Handling View all Products. Office Supplies View all Products. Packaging View all Products. Power Tools View all Products. Power Transmission View all Products. Safety View all Products.
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